What can an AI agent do with
Read your inbox conversations?
Lets the agent read threads and messages in your HubSpot conversations inbox and help desk, such as chat and email conversations with customers.
How to spot it
On a HubSpot connection or settings screen, this is conversations.read.
With it, an agent can
- Read conversation threads and messages
- See who sent each message
It cannot, on its own
- Reply or send messages (that needs conversations.write)
What a bad day looks like
The agent reads a customer's chat with personal details and includes them in a summary sent to the wrong team.
Set it up safer
- Grant read only if the agent just triages or summarizes
Ask the company selling the agent
- Do you store my customers' messages?
- Who at your company can read them?
Source
Checked against HubSpot documentation on 2026-09-28. All HubSpot permissions →
Thinking about a specific agent?
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This page explains what a permission allows. It does not describe, test or rate any product. Permission details are summarized in our own words from the provider's documentation, linked on the page; providers change their documentation, so check the source before you rely on a detail.