What can an AI agent do with
Send and manage inbox messages?
Lets the agent send messages in your conversations inbox, including replies to customers through your connected channels. It can also change a thread's status and delete or restore threads.
How to spot it
On a HubSpot connection or settings screen, this is conversations.write.
With it, an agent can
- Send messages through existing inbox channels
- Leave internal comments for your team
- Change a thread's status, such as closing it
- Delete threads (they stay in trash for 30 days) and restore them
It cannot, on its own
- Change who a thread is assigned to (the API only updates status or restores threads)
- Send marketing emails (separate permission)
What a bad day looks like
A tricked agent replies to a customer with a wrong refund promise or deletes the thread before anyone sees it.
Set it up safer
- Grant conversations.read if it only needs to summarize or triage
- Have it leave internal comments for a person to approve instead of replying directly
Narrower permissions on HubSpot:
- Read your inbox conversations
conversations.read
Ask the company selling the agent
- Will the agent reply to customers on its own?
- Can it draft replies for my approval instead?
- Will it ever delete threads?
Source
Checked against HubSpot documentation on 2026-09-28. All HubSpot permissions →
Thinking about a specific agent?
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This page explains what a permission allows. It does not describe, test or rate any product. Permission details are summarized in our own words from the provider's documentation, linked on the page; providers change their documentation, so check the source before you rely on a detail.